About this page
This page contains our incident reports from November 2022 until the present day. We are piloting this incident communicating format. It will serve as a replacement for the emails and word documents previously used.
If you have questions or suggestions, please contact us.
November 2022 - Value Translator bug
Time of incident
Incident start: 2022-11-01-15:59
Incident end: 2022-11-03-13:37
Description
On November 1st, we released version 1.9.3 of Value Translator to production. This version contained a bug that resulted in some of our customers experiencing problems. A temporary fix (1.9.3.3) was released on November 3rd, enabling a workaround and ending the critical stage of the incident.
Value Translator 1.9.4 was released on November 30th, 15:43. This release contained refactoring and error handling of additional scenarios which eliminated the root cause of the incident.
Customer impact
Service level impact
- 2022-11-01: Reduced availability between 15:59-17:38
- 2022-11-02: Reduced availability between 09:12-12:09
- Total time with reduced availability: 4 hours, 36 minutes
- Availability percentage for November: 99,36%
Customer data impact
- No customer data impact
Affected users
- No affected users
How are we making incidents like this less likely or less impactful in the future?
We have established a new operations team, who are not involved in service development. They will take responsibility for release management and will also be responsible for improving the release process and ensuring process compliance.