Basics
Email us at support@xlentnexuslink.freshdesk.com, you will receive a confirmation email.
To ensure the correct handling, please include:
- Your company name - some customers have special procedures, you might be one of them
- Issue type - (see below) this will guide our issue handling (default: Incident/Problem)
- Issue priority - (see below) this will guide our issue handling (default: High)
Issue type
Can be one of the following:
- Incident/Problem (default)
- Feature request
- Question
Issue priority
Can be one of the following:
- Urgent
- High (default)
- Medium
- Low
To minimize time to completion
If you provide additional information we will be able to help you faster.
The following information is helpful:
- A descriptive heading
- An identifier of the affected entity (e.g. invoice number, customer number)
- Technical information, e.g. timestamp, call header and body, response header and body, correlation token.
What happens after I report an issue?
See the Issue Handling Process
More
- If Nexus Link support personnel is creating an issue it is important to set the correct customer as Contact in order for them to be able to view their issues.
- Our issue tracking system